Bolesa is an interactive shipping platform that allows customers to ship, track, manage, and return orders with multiple shipping companies without contracts or commitments, only fees for delivery operations..
Bolesa Net platform is the trade name of Bayan Al-Isal Information Technology Company, registered with the Saudi Ministry of Commerce under No. 024223 and licensed by the Communications and Information Technology Commission under No. 2023062050. It will be referred to in this agreement as Bolesa Net platform. As stated in the definition, Bolesa Net is an intermediary between the merchant and Bolesa partners from various shipping companies providing shipping services to merchants. Therefore, Bolesa Net platform disclaims any responsibility for any practices that violate the laws and regulations in force in the Kingdom of Saudi Arabia and the countries where Bolesa services are available. The merchant bears the consequences of violating these laws and regulations, including criminal, financial, moral, or legal damages. The merchant is fully responsible for the products and goods they provide and the contents of their shipments, as well as any resulting compensations and fines arising from violating the aforementioned points.
The shipping service from Boleasa enables customers to benefit from the available shipping companies at discounted rates for shipping waybills. This is only by registering and subscribing to the platform. There are no contracts with shipping companies that require the customer's signature, but the customer must subscribe to the platform, recharge the e-wallet, and accept the terms and conditions outlined on the platform before being enabled to issue shipping waybills.
The shipping service from Boleasa enables customers to benefit from the available shipping companies at discounted rates for shipping waybills. This is only by registering and subscribing to the platform. There are no contracts with shipping companies that require the customer's signature, but the customer must subscribe to the platform, recharge the e-wallet, and accept the terms and conditions outlined on the platform before being enabled to issue shipping waybills.
In case the customer wishes to withdraw the Cash on Delivery (COD) funds from their wallet, they must select the shipping waybills whose status has been changed to 'Delivered', fill in the bank account details and bank address, and submit a withdrawal request. The amounts due to the customer will not be transferred until the amount is collected from the shipping company or within five business days, whichever comes first, for the shipments made through that company. These amounts will be transferred after receiving the request, reviewing it by the accounting department, and confirming it. Once the COD amounts are transferred, a proof of transfer will be sent to the email address registered on the Boleasa platform.
Shipping fees are automatically calculated by the system based on the price shown, inclusive of VAT. The shipping rate displayed applies to domestic shipping within the Kingdom of Saudi Arabia, and the shipment will be delivered to the recipient either at their location or at the shipping company branch, depending on the coverage area of the selected shipping company by the customer (the sender). The weight of the shipment according to the displayed rate on the Boleasa platform is up to ten kilograms (volumetric or actual). If the shipped goods exceed ten kilograms, an additional fee of three SAR per extra kilogram will be charged. The volumetric weight is calculated by multiplying the shipment carton dimensions in centimeters and dividing the result by 4000. For example, if the carton dimensions are 20 cm in height, 30 cm in length, and 25 cm in width, the result is 15000, which when divided by 4000 gives a volumetric weight of 4 kilograms.
The products shipped by the customer must be packed inside the shipping company’s bags or cardboard boxes with at least three layers to protect the shipment from damage. Products that do not meet these specifications will not be accepted. The waybill must be printed from the system after issuance and attached to the shipment.
The customer has the right to request a refund or cancel the shipping waybill after issuance within 24 hours from the issuance date. If the customer does not request cancellation, the waybill value will be charged. If the waybill is not used within seven days, it will be automatically canceled, and the waybill amount will not be refunded.
The customer has the right to modify the recipient's phone number or address after the waybill is issued, and additional fees will apply according to the shipping company’s policy for waybill modifications. Cash on Delivery amounts cannot be modified after the shipping waybills are issued.
If the recipient does not collect the shipment, the shipping company will return the shipment to the branch or to the sender’s location, and a new waybill fee will be charged to the customer as a return shipment fee.
The Boleasa platform is not responsible for the contents of the shipment, and the customer must disclose the contents to the shipping company representative if requested. The customer bears all legal liability regarding the products they ship. In case of damage, loss, or compensation related to the shipments, whether caused by the merchant to the shipping company or by the shipping company to the merchant’s shipments, the policies of the shipping company handling the shipment will apply, including any financial or moral compensations or investigations related to the incident. In such cases: (1) the Boleasa platform is not a party to such disputes, and (2) the Boleasa platform is not responsible for any damages whatsoever, and the customer has no right to claim any compensation from the Boleasa platform of any kind.
In case of shipment delays with the shipping companies, the Boleasa platform will follow up with the shipping companies to resolve the issue at the earliest opportunity.
If any damage occurs caused by the merchant to the shipping company or by the shipping company to the merchant’s shipments, the policies of the shipping company handling the shipment will apply, including any financial or moral compensations or investigations related to the incident. In such cases: (1) the Boleasa platform is not a party to such disputes, and (2) the Boleasa platform is not responsible for any damages whatsoever, and the customer has no right to claim any compensation from the Boleasa platform of any kind.
The customer has the right to request a refund of the e-wallet recharge amount within a maximum of 30 days from the recharge date, and the amount will be refunded within 10 business days from the refund request. In case the customer subscribes to any Boleasa platform offers, the additional amount will not be refunded.